How To Buy - Designer Radiator Store
Radiator Showroom
02392 696622
Saturday 9am - 1pm
Home Designer Aluminium Stainless Traditional Towel Rails Trench Valves How To Buy


How to buy from us (or, why we'd rather you pick up the phone than click a button....) 

Why we don't sell online


Thanks for visiting We pride ourselves on having one of the most comprehensive ranges both online and in our showroom based in Portsmouth, Hampshire.

You've probably noticed that we don't sell online on this website. This isn't because we're not able to. You've probably seen a few designer radiator websites offering this facility, with some appearing to do a better job than others. In all honesty, we don't think its a great idea.


If you can bear with us, we'd like to explain our reasons for not offering our products online, so you get a better understanding of what we're about and how we see the best way to serve you.


Given the diverse ranges available and the different finishes we can supply, we felt that it would be more useful for you, the customer to talk with a real person and discuss your exact requirements before placing your order. That way, you'll be certain to have ordered exactly what you want and will be able to plan your installation according to your delivery dates.


We want to assist you at every stage when making your selection, making sure you choose the correct model and size with the correct heat output for your particular requirements.


Simply put, although these products are chosen for their great looks, they also need to do the job of heating your living space, and in the case of heated towel rails, to additionally dry and warm towels, so we like to make sure we can get this right for you by offering good advice.  


We also want to keep you informed as to when your products will arrive, and to ensure you have the ability to receive your goods properly. In the case of some of the heavier items, you may require additional assistance when your delivery takes place, and again, we want to be sure you are aware of this, as it means we are doing our job properly.

 Our detailed terms and conditions (available on request) will assist you in your selection.