IMPORTANT: Please read.
Whilst we try to maintain continuity of supply and make every effort to meet lead times specified, due to external forces such as suppliers, couriers and the size and weight of the products, please be certain to fully check and inpect all goods within 24 hours of delivery that all items have arrived and for any damages. This is so that we can address the problems immediately and rectify these as soon as possible.
Problems of this nature are usually rectified within hours and at most, days, but can cause problems if you schedule an installer prior to receiving and fully checking your goods. We therefore recommend that you schedule any labour after receipt of your goods or at least leave a window of time for the goods to arrive, and explain to your installer that you are awaiting supply and may need to reschedule for unforseen reasons. This will allow you adequate time to instruct your installer accordingly. Most installers are happy to accommodate this and would in fact prefer this rather than cancel the works to return to you at a later stage.
Warning: Plumber's services do come at a cost and due to their skills, these charges can be quite high. We would therefore strongly discourage you from arranging for your installer to be on site awaiting delivery so that he can commence works, unless you have other works he can undertake in the meantime. Please bear in mind that he will expect you to meet his charges irrespective should your delivery not arrive in a timescale suited to his works schedule or if any other event hampers his completion of works. It is always preferable that you take delivery of your goods and check and inspect prior to your plumber arriving to commence works.
We can offer carcassing information for your installer and supply any controls or ancillary products ordered prior to your product arriving if this will assist with your installer's schedule. Due to this recommendation, we do not accept any charges levied by installers, should any unfortunate situations occur with supply, such as delays or incomplete deliveries.
Please give us a call on 08450 580 540 or email us at and we will advise you as how to best select your required products.
Again, thank you for you interest. We look forward to hearing from you.